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Tala

If there is an issue with one of your products and the item is within our 2 year warranty period, we can look to repair or replace, free of charge.If your order was purchased from directly from us on 01 November 2025 and onwards, your item/s is/are covered by our extended 3 year warranty.Please send a short description of the issue and a photo or video outlining this to <a href="mailto:hello@tala.co.uk">hello@tala.co.uk</a> along with your order number and we will be able to assist you.Please note if you have purchased through a third party seller or retailer, any warranty request will need to be organised through them. Please feel free to CC our customer service team into any comms

If there is an issue with one of your products and the item is within our 2 year warranty period, we can look to repair or replace, free of charge. If your order was purchased from directly from us on 01 November 2025 and onwards, your item/s is/are

My product has stopped working?

Can Tala fixtures be installed on sloped ceilings?

What is colour temperature?

Do your products work in the USA?

Can I extend the length of my pendants?

Can I adjust the cable on my pendant?

Can I use a lampshade with Tala pendants?

Do you sell replacement parts?

What is Dim-to-Warm?

Do you offer Bayonet bulbs?

Is Tala LIA certified?

What is power factor?

What is CRI and why is it important?

Do LED's generate any heat?

What is the average lifespan of a Tala bulb?

What does a 30,000-hour lifespan look like?

What is the lumen output of a Tala bulb?

What are the advantages of switching to LED?

What's different about Tala lightbulbs?

What is your warranty policy?

Are Tala products IP rated?

What dimming systems are recommended for Tala bulbs and fixtures?

How are the Tala bulbs designed?

Product Information

Do you sell replacement bulbs?

Only part of my order has arrived?

Where is my order?

Can't find delivered order?

Do your bulbs & fixtures come in different sizes?

Where can I purchase Tala?

Can I cancel my order?

Can I set up a trade account?

My order has arrived damaged?

Can I change my delivery address?

Do you offer discounts on orders?

Can you provide VAT invoices?

Orders, Shipping & Tracking

Do you offer free returns?

Can I return my order?

Can I exchange my order?

Returns & Refunds

Are Tala bulbs EMC compliant?

How many charge cycles does the Muse lamp battery have?

If pressed to turn off, will the dial hold memory of where the light was dimmed when turned back on?

Can the WAKE replacement bulbs be used just as normal bulbs in a fixture?

What is the maximum bulb weight capacities of the Tala pendant lights?

When should I use a frosted bulb vs a filament bulb?

Can I buy at the London Showroom?

My product has stopped working?Updated 9 days ago