Can I return my order?Updated 2 days ago

If you are not fully satisfied with your purchase, you can return your item(s) to us within 28 days of receipt, providing they are in original resalable condition.

Returns Policy
- We operate a 28-day return policy
- Return requests can be submitted through our Returns Portal here, where a return label will be provided.
- Customers will then have an additional 28 days to return the item(s) to us.

- If we don’t receive any shipment updates within 28 days of your return being approved, the request will expire and your prepaid return labels will no longer be valid.

- To qualify for a refund, your item must be unused, uninstalled, and in its original packaging, with proof of purchase provided.
- If your item is damaged or faulty, please contact the customer service team at [email protected] 

- Customers are responsible for the cost of return shipping and handling when the product is received in good condition and as described. These costs will be deducted from your refund total.
- Please note: all hard-wired items, including pendants, ceiling lights, chandeliers, cannot be returned once installed, unless they are proven faulty.

Refunds
- We aim to issue refunds within 14 working days of their return, pending a quality inspection.
- Shipping, handling, and other service charges are non-refundable.

To see our full Refund Policy, please visit our site.