At this time we do not offer a free return service. In order to register your return request, please complete the Return Request form linked here. Further returns information can be found here.

At this time we do not offer a free return service. In order to register your return request, please complete the Return Request form linked <a href="https://h6hrhb6tg6i.typeform.com/to/Vu4dQ1UA">here</a>.
Further returns information can be found <a href="https://www.tala.co.uk/returns-policy/" target="_self">here</a>.

Do you offer free returns?

If you are not fully satisfied with your purchase, you can return your item(s) to us within 28 days of receipt, providing they are in original resalable condition. Returns Policy- We operate a 28-day return policy- Return requests must be sent to us

If you are not fully satisfied with your purchase, you can return your item(s) to us within 28 days of receipt, providing they are in original resalable condition.&#xA0;Returns Policy - We operate a 28-day return policy - Return requests must be sent to us in writing within 14 days of receipt of the order - customerservice@tala.co.uk - Customers will then have an additional 14 days to return the item(s) to us.- Return requests must include the full name, 4/5-digit order/reference number and contact details of the card holder. - If your item is damaged or faulty, please send a written description of the issue alongside photographic evidence of any breakages or faults.- Products must be returned at the customers own expense, unless damaged, and our products must be returned in their original condition, with the correct Tala packaging. - Please note: all hard-wired items, including pendants, ceiling lights, chandeliers, cannot be returned once installed, unless they are proven faulty.&#xA0;Refunds - We aim to issue refunds within 14 days of their return, pending a quality inspection. - Refunds will not be issued if the item(s) is damaged on installation or by a third party.&#xA0;

Can I return my order?

At this time we do not offer exchanges on our products. You are welcome to return your order within our 28 day return period for a full refund, and re-purchase your desired product. If you would like to do this, please reach out to us at customerserv

At this time we do not offer exchanges on our products. You are welcome to return your order within our 28 day return period for a full refund, and re-purchase your desired product.
If you would like to do this, please reach out to us at <a href="mailto:customerservice@tala.co.uk">customerservice@tala.co.uk</a> so we can initiate a return.

Can I exchange my order?

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Returns & Refunds

Can Tala fixtures be installed on sloped ceilings?

What is colour temperature?

Do your products work in the USA?

Can I extend the length of my pendants?

Can I adjust the cable on my pendant?

Can I use a lampshade with Tala pendants?

Do you sell replacement parts?

What is Dim-to-Warm?

My product has stopped working?

Do you offer Bayonet bulbs?

Is Tala LIA certified?

What is power factor?

What is CRI and why is it important?

Do LED's generate any heat?

What is the average lifespan of a Tala bulb?

What does a 30,000-hour lifespan look like?

What is the lumen output of a Tala bulb?

What are the advantages of switching to LED?

What's different about Tala lightbulbs?

What is your warranty policy?

Are Tala products IP rated?

What dimming systems are recommended for Tala bulbs and fixtures?

How are the Tala bulbs designed?

Product Information

Do you sell replacement bulbs?

Only part of my order has arrived?

Where is my order?

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Do your bulbs & fixtures come in different sizes?

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Can I cancel my order?

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My order has arrived damaged?

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Do you offer discounts on orders?

Can you provide VAT invoices?

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